Frequently Asked Questions
Everything you need to know about your Aesthesy experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply visit our Returns Portal to start the process and generate a prepaid shipping label.
Do you offer international shipping?
Yes, Aesthesy ships to over 50 countries worldwide. International delivery times vary by destination and typically range from 10-21 business days.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order status?
Once your order is placed, you can track its progress through the 'Track My Order' link in our footer or by clicking the link provided in your shipping confirmation email.
Are the products covered by a warranty?
Yes, all Aesthesy products come with a one-year limited warranty against manufacturing defects. If you encounter any quality issues, please contact our support team immediately.